Privacy Policy
Last Updated: September 22, 2025 At On Point Cleaning and Moving (“we,” “us,” or “our”), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information—including information collected via SMS—and outlines your rights regarding your data. 1. Information We Collect We may collect the following types of personal information: - Contact Information: Name, phone number, email address, mailing address. - Service Details: Property details, service requests, scheduling information. - Payment Information: Billing address, payment method (processed securely via third-party payment processors such as Stripe and PayPal). - Communications: Content of your communications with us, including SMS, email, and app messages. - Usage Data: Information about how you interact with our website, app, and services. 2. How We Use Your Information We use your personal information to: - Provide, schedule, and manage cleaning, moving, and related services. - Communicate with you about appointments, service updates, promotions, and support requests. - Respond to your inquiries and provide customer support. - Improve our services, website, and app functionality. - Process payments and manage billing. - Comply with legal obligations and carrier requirements. 3. SMS Consent and Data Handling - SMS Communications: By providing your phone number, you consent to receive SMS communications from us regarding your services, appointments, and important updates. - No Third-Party SMS Sharing: Your SMS consent and the content of any SMS messages exchanged with us are not shared with third parties or affiliates. We do not sell, rent, or disclose your SMS consent or message content to any external parties for marketing or any other purposes. - Opt-Out: You can opt out of SMS communications at any time by replying “STOP” to any message, or by contacting us directly. 4. Who We Share Your Information With We may share your personal information in the following limited circumstances: - Service Providers: With trusted third-party vendors who assist in delivering our services (e.g., payment processors, IT support), but only as necessary for them to perform their services. - Legal Requirements: If required by law, regulation, or legal process. - Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as permitted by law. We do not share, sell, or transfer your SMS consent or message content to third parties or affiliates. 5. How We Protect Your Information We implement industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, or misuse. 6. Your Choices and Rights - Access and Updates: You may request access to or correction of your personal information at any time. - Opt-Out: You can opt out of marketing emails or SMS at any time. - Questions: For any privacy-related questions, please contact us at Support@onpointcleaningandmoving.com or 267-747-7346. 7. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be posted on our website. By using our services, you agree to this Privacy Policy.
TERMS AND CONDITIONS
On Point Cleaning and Moving – Messaging Terms & Conditions
By providing your phone number and opting in to receive text messages from On Point Cleaning and Moving (“we,” “us,” or “our”), you agree to the following terms and conditions:
Types of Messages You May Receive:
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Appointment reminders and confirmations
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Order alerts and service updates
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Account notifications
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Promotional offers, special discounts, and company news
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Customer support and service follow-ups
Messaging Frequency:
Message frequency may vary depending on your service usage, account activity, and promotional campaigns. You may receive multiple messages per month.
Message & Data Rates:
Message and data rates may apply, depending on your mobile carrier plan. Please check with your carrier for details.
Opt-Out Instructions:
You may opt out of receiving text messages at any time by texting STOP to our number. After you send the STOP message, you will receive a confirmation and will no longer receive further messages.
Customer Support:
For assistance, text HELP or visit our website at onpointcleaningandmoving.com. You can also contact our support team at Support@onpointcleaningandmoving.com or 267-747-7346.
Privacy:
We respect your privacy. Your information will be used solely for the purposes described above and will not be shared with third parties except as required by law or necessary to provide our services.
Changes to Terms:
We reserve the right to modify these terms at any time. Updates will be posted on our website.
By continuing to receive messages from us, you acknowledge and accept these terms.